Discover M-LAI.
Open a conversation like never before.
Take your customer experience to the next level using AI.
Transform your customer experience
Allow your customers to get solutions, solve problems, and take action through a fluid, natural conversation.
Engage and delight customers
Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice
Support your customers in real-time
Help customers with even their most complex issues, whether making an exchange or updating a subscription.
Adapt and get better, faster
Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
Make AI your own
M-LAI’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers.
Ground your AI agent
Imbue your agent with your company’s identity, policies, processes, and knowledge – ensuring your agent represents the best of your business.
Solve problems the right way
Set goals to guide agent to the right solutions, and set guardrails to ensure the stay on-point and aligned with your policies.
Safe and secure
M-LAI is designed with the highest commitment to trust, security, and compliance. Your AI agent won't pretend to be something it’s not, and it will be honest about its limitations.
Supervision
Guardrails ensure your agent stays on-topic, and real-time monitoring tracks live interactions.
Secure integration
AI may be flexible, but security standards should not be. When AI accesses your systems of record, those interactions are deterministic and controlled to ensure your AI always follows your policies and security procedures.
Auditing
Built-in quality assurance workflows ensure your customer experience team can understand the reasoning behind every AI interaction.
Data governance
Your data is only used for your company’s agent. We don’t use your data to train models and we use industry standards best practices to ensure your data is secure.
Privacy
Personally identifiable information is automatically encrypted and masked.
See what M-LAI can do for you.
Find out how M-LAI can help your company transform the
customer experience with our conversational AI agents.
